Utility Billing / Central Collections
The Utility Billing Customer Service Department is located in the back lobby at City Hall. The drive-through on the side of City Hall is also open Monday through Friday 8:00 am - 5:00 pm for payments. If you need further assistance you may email email@example.com or call 281-478-7221
You can pay your City utility bill on-line without any fees (select Online Payments) or via phone at 833-309-4332 with a $1.25 fee.
If water is already disconnected you will need to have someone available at the residence from 2:00 to 4:00 pm day of starting service. All service applications started after noon will be processed and service established the next business day. Please contact the Collections Office via email or phone to start the process and verify receipt of necessary paperwork. At this time it may take us several days to respond to email inquiries as we may not have personnel available every day. We appreciate your patience, and be assured we will assist you as soon as possible. firstname.lastname@example.org
New Payment Option - Pay by Phone!
You can now make water payments over the phone! You can access your account, obtain real-time balances, payment amounts, and due dates. Simply call 833-309-4332. There is a $1.25 charge for each transaction.
Please note: If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.
Base Rate: $31.76 (First 2,000 gallons of water & sewer)
Each Additional 1,000 Gallons Water: $6.14
Each Additional 1,000 Gallons Sewer: $6.62
The Utility Department, also known as Central Collections, is responsible for the billing and collection of revenues for water, sewer, and commercial garbage service, as well as property tax, industrial district, and hotel motel occupancy tax.
Comments & Complaints
Comments and complaints about water quality, sewage stoppages, or leaking fire hydrants should be directed to the Public Works Department via email or by calling 281-478-7270. Comments and complaints about water service or utility billing can be addressed to the Utility Department at email@example.com or by calling 281-478-7221 during normal business hours.
If your services have been disconnected due to non-payment, we regret to inform you that you cannot pay online or via phone in order to restore service. Payments must be paid in office or at the drive-thru at City Hall in order to begin the process of reconnection.