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Alarm Permits

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1. How do I obtain an alarm permit?

Please complete the online registration form at www.crywolfservices.com/deerparktx. You may also contact the False Alarm Reduction Program at (855) 905-0611, Monday through Friday 9 a.m. to 5 p.m. CST.

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Animal Control

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1. How do I adopt a pet?

Adopt a Pet Program makes available friendly pets at minimal cost. The Animal Shelter is located at 4213 Luella Avenue. The office hours are Monday - Friday, 8 a.m. - 5 p.m. Dogs and cats are available for adoption after a holding period of three (3) working days. There is a $50 dollar adoption fee and you must prepay for the spaying/neutering of the animal as well as a rabies vaccination. Pets are always available for adoption. For more information call the shelter at 281-478-7274 or visit our Facebook page, www.facebook.com/deerparktx.animalshelter.

2. What can I do about possums or raccoons in my yard?

If you are having problem with possums or raccoons you can request a trap from the Animal Control Division. You simply set the trap and upon capturing a pest, give Animal Control a call and they will be happy to come remove the trap along with the pest. It is a very humane way of getting rid of any pest in your yard. Contact Animal Control at 281-478-7274.

3. How many dogs or cats are allowed at one residence?

A total of 3 cats and dogs are allowed for each single residence. That could be two cats and one dog, or two dogs and one cat or any combination thereof, but no more than a total of three are allowed.

4. Is the keeping of livestock allowed in Deer Park?

Pigs and hogs shall not be kept under any circumstances within the city. It shall be unlawful for any person to keep, own, maintain or possess any livestock within the city closer than 150 feet to the exterior limits of any dwelling, unless the area involved is greater than five acres. To keep such animal, the area of open land available to the animal must exceed one-half acre per horse and two acres per head of any other kind of livestock. There shall be an exception for four-hour residential birthday parties and permitted fairs, carnivals and circuses. (Ordinance No. 3240)

5. Are residents allowed to keep chickens and other fowl within the city limits?

According to Sec. 14-27 of the City of Deer Park Code of Ordinances - No person shall keep or possess on any lot upon which such person resides more than ten fowl at any one time, and all structures or enclosures used for the housing or keeping of fowl and all runs and fenced yards devoted exclusively to the use of raising fowl shall be of such size that no more than one fowl is kept per ten square feet of such pens, houses, runs or yards. All fowl shall be kept within such enclosures at all times.

All enclosures and buildings in which any fowl is kept or permitted to remain in within the city shall be kept in reasonably clean and sanitary conditions and shall be disinfected and deodorized at least one a week.

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Crime Analysis & Statistics

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1. How do I obtain crime statistics for my neighborhood?

Police statistics can be obtained from the Department's Crime Analyst at 281-930-2151 or for a complete a Crime Statistics Report

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Criminal Investigations

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1. Why does it take so long for a detective to call me back after I've reported a crime?

After a patrol officer conducts an initial investigation and writes an offense report, the report is approved by a patrol supervisor and forwarded to the detective supervisor for assignment. This may take a day or two in itself, longer if a holiday weekend is involved. Moreover, detectives maintain a caseload assignment that averages 35-40 cases a month. If a new case has little or no investigative "leads", it will not usually take precedence over a case with more workable information. Add to this the other duties competing for a detective's time (court appearances, training days, vacation, assisting in other major cases) and it is readily apparent that an immediate contact by a detective is not always possible.

2. How can I check on the status of my case?

Any complainant or victim can check on the status of their case by calling the detective who is assigned the follow up investigation at 281-930-2142. Having the case number ready when calling is always helpful. Also, the Police Department uses O.S.S.I. software, where you are able to check the status of your case, directly, on-line, via Police-to-Citizen website.

It should be noted that detailed information on an ongoing investigation is not always available, even to a victim or complainant and is not available to the general public.

3. How do I get my stolen property back after the police have recovered it?

A complainant may contact the detectives assigned the case to arrange to pick up their property. They can also contact the Deer Park Police Property Custodian at 281-930-2122 during normal business hours to arrange pick up. However, it should be noted that property that is considered evidence is often necessary for trial and it might not be released to the owner until the trial is completed. This status is usually determined by the District Attorney's Office

4. My friends told me who stole my stuff and I told the police, but they won't arrest him. Why is that?

Information given to the police on a criminal case is not always admissible to obtain a search or arrest warrant. Any information from a person who is not an eye witness (i.e.: he said-she said) must be corroborated by other evidence in order for a search/seizure or arrest warrant to be obtained from a court. Often times, rumors and stories abound "on the street" and these are taken as fact, when in fact, they are not true. However, useful information obtained from a third party may help a detective in his investigation and should always be forwarded to him.

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Economic Development

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1. How do I obtain a building permit?

Visit our Public Works Department's Permitting Page

2. How do I obtain a Sign Permit?

Visit our Public Works Department's Sign Permit page

3. Does Deer Park have zoning?

Yes. Zoning is specified on Public Works Department's Zoning/Building Information

4. Does Deer Park offer business incentives?

Yes. Visit the Economic Development Incentive page

5. What are Deer Park's city limits?

Deer Park's city limits are basically as follows:
Northbound City limit is Highway 225
Eastbound City limit is Underwood Rd.
Southbound City limit is Spencer Highway
Westbound City limit if Red Bluff Rd.
There are some minor variations, so it is best to see the actual city limit map.

6. Who are Deer Park's top employers?

Deer Park's largest employer is Shell Refinery/Chemical plant.
Here is a current list of top employers.

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Finance Department

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1. What is the City's sales tax rate?

The sales tax rate for the City of Deer Park is 8.25% as follows:

State of Texas 6.25%
City of Deer Park 1.00%
Deer Park Community Development Corporation 0.50%
Deer Park Crime Control District 0.25%
Deer Park Fire Control District 0.25%

Sales tax is collected by the Texas Comptroller of Public Accounts. More information about sales and other taxes may be found at the following website:
Texas Comptroller of Public Accounts

2. Does the City auction surplus property?

The City disposes of surplus property through an annual public auction. The auction is typically held in August of each year using an online auction service. For details about the next auction, please visit Rene' Bates Auctioneers, Inc.

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Fire Marshal

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1. What is a fire inspection?

The best way to prevent a fire is to prevent them from occurring. Routine fire inspections are one of the most effective ways to do that. The purpose of the inspections is multifold:
1. Identify and correct fire code violations.
2. Educate business and property owners about the fire code and general fire safety.

2. How can I prepare for the inspection?

The Deer Park Fire Marshal's Office has prepared an informational brochure, "Are You Up To Code" (Coming Soon), which will outline the most common fire code violations. This brochure is design to address the majority of the questions regarding an inspection. A copy of the brochure will be available by contacting our office and a Fire Inspector will deliver the brochure and go over any questions you may have.

3. What is the International Fire Code 2012?

The Fire Code is a group of fire safety requirements that are developed to protect a specific type of operation, to protect the occupants of a building from fire, and to reduce the potential for a fire to start. These requirements are developed based on information gathered from around the country where fires have been in the past. A significant amount of investigation and research is conducted to determine the actual cause of fire before an item becomes a part of the Fire Code. Once the Fire Code has been adopted by a city, it becomes the City Ordinance that regulates fire safety. Failure to comply with the Fire Code can result in citations and fines.

The Fire Code used by the City of Deer Park is part of a series of Codes that are designed to do two specific things: (1) to protect the lives of the people who enter, work, visit, or otherwise occupy a building, and (2) to ensure that all aspects of the construction of a building, fire protection systems and the operations or functions performed within a building are done in a fire safe manner.

4. How often will my business or property be inspected?

We strive to inspect businesses on an annual basis.

Schools, Daycares and other Licensed Facilities we strive to inspect your facility on a semi-annual basis.

5. What if I have a question about the inspection and fire code violations?

In order for Fire Marshal’s Department staff to perform accurate research, and therefore provide the most accurate answers, all questions must be accompanied by a business name and address. If the question is general in nature, and not attached to a business or address, please state that specifically.

For the mutual protection of the City of Deer Park Marshal’s Office, and the person asking the question, this is the only method by which questions will be addressed. Staff will make every effort to respond to all questions within 1 business day.

firemarshal@deerparktx.org

6. Why does the city conduct Fire Inspections?

There are two general reasons why fire/safety inspections are conducted.

(1) To ensure that any building in which the general public enters for business, entertainment, social, religious, or other purposes is maintained in a fire safe status.

(2) Fire safety inspections provide the owner/occupant of the building an indication of fire/safety hazards so they may correct the hazards to reduce their liability and potential for loss due to a fire.

7. A Fire Inspector found a violation of the Fire Code in my building, what must I do?

If a violation is found that is a maintenance related problem, the Fire Inspector will provide a date (generally 30 days) to correct the violation. If the violation can be corrected during the inspection, it will be noted on the inspection form that the correction has already taken place.

If a violation is found that will require the alteration or installation of new equipment or safety features, the Fire Inspector will indicate this on the report, and provide a date to submit a written proposal to the Fire Marshal's Office that will include an anticipated date that you can make the necessary corrections. Each written request is evaluated on a case-by-case basis depending on the type of repair/installation that is needed. If the request is within a reasonable time limit, and a reasonable level of safety can be maintained, an extension to comply will generally be granted.

8. How long do I have to correct the fire code violations noted on an inspection?

Once a Fire Inspector notifies you of a fire code violation, they will notify you and issue an inspection report requiring the conditions are corrected immediately. A re-inspection will be scheduled to verify compliance based upon the schedule of the Fire Inspector. This is typically is 30 days.

9. If I fail to make corrections to a fire code violation, what happens?

Initially, the Fire Inspector will issue a Notice of Violation. The Notice will indicate a date that the violation must be corrected by. The Fire Marshal's Office will make every effort to work with the building owner/occupant to bring the building into compliance without having to take further legal action. However, if the building owner/occupant continues to resist efforts to correct a fire hazard, the owner/occupant is subject to receiving a citation.

10. The Fire Inspector told me that a re-inspection is necessary, why?

A re-inspection becomes necessary when a violation is found that cannot be corrected at the time of the inspection. The reason for the re-inspection is to produce the documentation showing the violation has been corrected, and that the building is then in compliance with all applicable codes and laws.

11. Can I schedule a Courtesy Inspection or Fire Code Consultation?

Yes. As a property or business owner, who may have fire safety concerns about your business? Contact our office at (281) 478-7291 and ask for a Courtesy Inspection. We will schedule a convenient time to stop by and address any concerns you may have.

12. Why am I being told I have to install a Fire Alarm System?

The requirements to install a fire alarm system are based on several factors that are found in current buildings (as well as buildings being built). These factors include the type of building classification, the number of people that can be in the building (based on maximum number of people), and size of the building.

A fire alarm system is considered a life safety system. It is designed to operate automatically when either a manual pull station is activated or when smoke is detected by a smoke detector. Upon activation, it will notify the building occupants by flashing lights and a loud sound to evacuate the building.

A fire alarm system is also one of the two most important fire protection systems that can be installed in a building to protect the contents, inventories, stock, merchandise, tools and equipment, and the lives of those people who work in the building and those who visit the building.

13. Why am I being told I have to install a Fire Sprinkler System?

The requirements to install a fire sprinkler system are based on several factors that are found in current buildings (as well as buildings being built). These factors include the type of building classification, size of the building, and the contents of the building.

A fire sprinkler system is considered a life safety system. It is designed to operate automatically when a certain amount of heat at the ceiling level activates a sprinkler head and causes water to flow. This water flow will either completely extinguish a fire or hold the fire from progressing further until the fire department can arrive. National Fire Protection Association statistics indicate that in almost all cases, only one or two sprinkler heads activate when a fire actually occurs.

A fire sprinkler system is also one of the two most important fire protection systems that can be installed in a building to protect the contents, inventories, stock, merchandise, tools and equipment, and the lives of those people who work or reside in the building and those who visit the building.

Contrary to the popular TV version of fire sprinklers, the activation of one sprinkler head does not cause all heads to go off and flood a building!

14. Is my building is "Grandfathered" from having to meet current codes?

This is a misconception or myth. There are no provisions in the International Fire Codes that allows a building to exist in an unsafe condition.

15. How is the occupant load for my building calculated?

The occupant load for a building is based on the number of people that can be in a specific area of a building. It uses the actual square foot of a room or area multiplied by a factor indicated in the Fire Code for that type of room use. The total occupant load for a building is calculated by adding all of the various room/area occupant loads together.

Certain types of rooms are exempt from calculation, such as a bathroom, because the bathroom would normally be occupied by someone from one of the other calculated rooms.

The occupant load indicator listed in the Fire Code is different for different types of room uses; for example, an area used for an office does not need as much room as a room where manufacturing equipment is used. The seating area of a church with fixed pews is different from the seating area of a restaurant.

I just started a business and moved into a new building, what do I have to do?
You must obtain a Certificate of Occupancy or a change in occupancy. In order to get this certificate, you must call the Fire Marshal's Office and schedule a Fire Inspection for a Certificate of Occupancy.

An inspection is required because buildings are built based on the contents or operations to be performed inside the building. When the occupancy changes, the Fire Inspector has to check to make sure the fire protection related constructions features of the building are consistent with the new occupancy and it contents and operations. You will be advised at the time if additional fire protection systems or fire resistive construction must be added based on your operations. If the building is found to meet the fire code for your occupancy requirements, the Certificate of Occupancy will be granted. If the building does not meet the specific Fire Code requirements, the Inspector will provide you with information on how to proceed from that point, and who to contact.

16. When do I need a permit?

The Fire Marshal's Office issues two different types of permits; Operational Permits and Construction Permits.

A Construction Permit allows the applicant to install or modify a specific fire protection system, storage tank or other system outlined in the fire code. A comprehensive list of permits issued can be obtained by contacting our office.

17. How do I get a permit application?

You may contact the Fire Marshal's Office at (281) 478-7291 and request an application be emailed, mailed or faxed to you. You may also download an application from our website. See "Fire Code Questions"

18. The Fire Inspector told me that a re-inspection is necessary, why?

A re-inspection becomes necessary when a violation is found that cannot be corrected at the time of the inspection. The reason for the re-inspection is to produce the documentation showing the violation has been corrected, and that the building is then in compliance with all applicable codes and laws.

19. There is a leaking fire hydrant on my street. Who is responsible for repairing it?

Fire hydrant maintenance is the responsibility of City of Deer Park. Please contact them via Public Works Department 281-478-7237.

20. Why does the Deer Park Volunteer Fire Department make so much noise when they respond to a call?

State law requires that vehicles responding to an emergency must use both red lights and sirens.

21. SMOKE DETECTORS SAVE LIVES!!

Most fire fatalities occur between 2 a.m. and 6 a.m. - when most people are sleeping. Smoke from a residential fire can quickly kill the occupants. A smoke detector can save those lives.

22. Is one smoke detector enough?

Generally, several detectors are required to provide full protection. Smoke detectors should be installed on every living level of the home, inside each bedroom, and in the main corridor outside each bedroom area.

23. Where should I install smoke detectors?

Install a minimum of two detectors even in single level homes. Install a smoke detector in each bedroom as well as the main corridor outside of the bedroom area. Install a smoke detector above stairwells.

Mount smoke detectors in the middle of the ceiling, if possible. If not, mount detectors on the wall, at least three feet from a corner and 4-6 inches from the ceiling. Keep detectors away from fans or air ducts. Avoid placing the detector too close to kitchen stoves and bathroom showers.

24. What type of smoke detectors are there?

There are two basic types of smoke detectors: ionization and photo-electric. Both are effective at detecting fire, yet each has a unique detecting system. Each type of detector comes as AC- operated smoke detectors or battery- powered smoke detectors. Some AC detectors come with a battery back-up system.

25. How do I maintain my smoke detectors?

• Test your detectors once a week.
• Replace the battery in each smoke detector twice a year - use the slogan - "change your clock-change your battery" as a reminder. Never remove the battery unless you are changing batteries.
• Clean the detectors at least once a year.

26. What should I do if I hear a smoke detector's alarm sound?

• Never ignore the sound.
• Have an escape plan
• Feel if the door is hot.
• Crawl on the floor.
• Meet at a pre-arranged spot outside the home.
• Call the fire department from a neighbor's home.
• Never go back inside a burning building.

27. My smoke detector is "chirping". What should I do?

Generally, a chirping sound means that the battery in your detector needs to be changed.

28. Who do I call to complain about tall weeds, fire hazards or abandoned autos?

Call Code Enforcement at 281-478-7237

29. Why do so many fire apparatus respond to simple incidents?

Fire Department units are dispatched according to information received by the 911 operator. The Deer Park Volunteer Fire Department thinks pessimistically when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained and pleasant in their response.

A computer selects the closest unit to respond to an incident. The Fire Department's philosophy is to get our firefighters there as soon as possible. In preparation for the worse-case scenario, an ambulance often is dispatched as well. The first unit on the scene may not be an advanced life support unit (a unit with paramedics). Therefore, such a unit also will be responding.

There may be four Fire Department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be horribly mistaken. Plus, we respond as fast as we can, prepared to encounter the worst. The winner in these situations will always be the citizen who needs help.

30. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

As explained in the previous answer, sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready to take another call.

Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.

31. Why do I see firefighters cutting holes in the roof of a building on fire?

This is called "venting the roof." There are two basic reasons for this practice. Dangerous gases and dark smoke accumulate in a burning building. Unlike the movie version of fires, it is impossible for firefighters to see in such an environment. When a hole is made in the roof because the building is "vented," the smoke and gases escape because heat and smoke rise. It makes it much easier for the firefighters in the building to see. It also reduces the possibilities of backdraft and flashover. Another reason for venting the roof is to see how far the fire has progressed. One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof, cut holes to access the attic, and stop the fire from spreading through the attic.

32. Who do I call about a fire extinguisher that doesn't work?

Check the Yellow Pages under Fire Extinguishers.

33. How can I become a member of the Deer Park Volunteer Fire Department?

Service God, Country, and Man is a great honor; but to serve as a Deer Park Volunteer Firefighter is a privilege.

Your time is a precious commodity and as a Deer Park Volunteer Fire Department member you will be afforded the opportunity to serve your community as a firefighter or as an Emergency Medical Provider.

As a firefighter you will be placed in an intensive 14-week fire academy where you will experience classroom, hands on fire training, and comradeship opportunities with fellow firefighters. After the academy you will be allowed to join the prestigious ranks of the Deer Park Volunteer Fire Department where you will undergo a six-month probationary period to further your firefighting experience.

As a member of the EMS group you will be placed with a mentor for six months to demonstrate skills and learn department protocol.

The City of Deer Park offers its volunteers opportunities to expand their EMS and fire training through area colleges, fire training schools, and the prestigious Texas A&M Fire training school in College Station, Texas.

The City of Deer Park is a member of the Texas Emergency Services Retirement System, which provides pension, disability, and survivor benefits for the firefighters, and emergency medical services personnel who volunteer their time. After 15 years of pension credit you will be allowed to receive these retirement benefits.

Qualifications required for EMS application:
Between 19 and 55 years of age
Pass DOT physical
Current Texas EMS Certification
Pass physical agility test
Pass a criminal background check
Complete academy training

Qualifications required for FIRE application:
Between 21 and 55 years of age
Pass DOT physical
Pass physical agility test
Pass a criminal background check
Complete academy training

If you meet the listed qualifications and are interested in becoming a member please download an application. Go to the www.dpvfd.org

34. How do I get a copy of a fire incident report from the Deer Park Volunteer Fire Department?

Call the Deer Park Volunteer Fire Department at 281-478-7291 between 8am and 5pm Monday Through Friday.

There is no charge for the fire incident report however; you must fill out a 'Request for Open Records' form prior to receiving your report.

35. Where is Deer Park Fire Marshal's Office located?

We are located at 2211 East X Street, Deer Park, Texas. We are in Deer Park Fire Department Station 3.

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Knox Box Rapid Entry System

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1. How does the Knox Box System work?

• Order your Knox Box online.
• Install your Knox Box.
• Contact Fire Marshal's Office to inspect installation and lock access key(s).

2. Why should I install a Knox Box?

Installing a Knox Box will not only allow emergency service personnel faster access in case of an emergency, but prevent expensive forcible entry should emergency service be required while the premises are unoccupied or if you are incapacitated and cannot open the door.

3. How secure is a Knox Box?

Knox Boxes are designed for maximum protection. Each virtually indestructible box, switch or lock features a special high-security Medeco lock and key. This Medeco restricted locking system guards against unauthorized key duplication. Keys are not available to locksmiths or lock distributors; only the Knox Company can supply these keys. All Knox Box stations in a city are keyed alike and only the Fire Department has master keys.

4. What if I change my locks?

Only the Fire Department carries the master key that will open the box. Whenever locks are changed, the inventory of keys contained within the boxes must also be updated. New keys can be placed inside the Knox Box by calling the Fire Marshal's Office and requesting an appointment to secure new keys.

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LEPC

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1. What should I do during a chemical emergency?

Shelter in place - find out how.

2. How will I know if there's a chemical emergency?

The Shelter In Place page will help

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Library - Adult FAQ

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1. How do I get a library card?

Library cards are issued free of charge to any Texas state resident age 4 and up. You will need to fill out a library card application form and present your Texas Photo ID/Driver's License with the correct mailing/physical address. If the address on your ID/TDL is incorrect, you must also provide two (2) proofs of correct address.

2. How can I renew my books?

Renewal services are available for patrons in person, over the phone, or through our online catalog. Contact the library at 281-478-7208 for assistance or log in using your library card and PIN numbers to access your online account.

3. How much is an overdue fine?

Books - 10¢ a day
Audio books & Kits - 25¢ a day
DVD - $1.00 a day

4. Can I check out books if I don't have my library card with me?

Yes, just present a valid photo ID at the Circulation Desk when you are ready to check out.

5. What if the library does not have the material I need?

If a particular book or magazine article you wish to read is not in our collection, we may be able to get it for you from another library. Requests for Interlibrary Loan (ILL) can be made at the library's Information Desk or by completing an online ILL Request form.

6. Does the library have Wi-Fi access?

The City of Deer Park offers wireless connectivity to patrons of Deer Park Public Library. The network name is DPPL_Public.

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Library - Youth FAQ

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1. How old does a child have to be to get a library card?

Library cards are issued free of charge to any Texas state resident age 4 and up.

2. Who can sign as responsible party for a child's card?

Children under 18 must obtain parent or legal guardian signature on application. Legal guardians must show court documents proving legal guardianship of a child in order to sign for a library card.

3. What programs do you have for kids?

The library has various after school crafts for children ages 5 to 12. We also have Toddler and Preschool Storytimes available.

For a complete schedule, please call the Library at 281-478-7208 or view our Events @ DPPL.

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Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Municipal Court

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1. What forms of payment do you accept?

The municipal court accepts cash, cashier checks/money orders, American Express, Mastercard and Visa. You may also pay by personal check (with proper I.D) if your citation has never been in the warrant status. Temporary checks are not accepted.

2. If I pay my citation before the scheduled court date, do I still need to appear in court?

If you have disposed of your case(s) prior to your scheduled court appearance date, you will not need to appear on your court date; however, it is your responsibility to confirm that you have properly disposed of your case(s).

3. Do I need to hire an attorney to represent me in court?

No, you can represent yourself or retain an attorney to represent you. The municipal court will not appoint you an attorney. No person, other than an attorney, can represent you. This applies to parents of juveniles. If you are not an attorney, you cannot represent your child in a trial.

4. Can I reschedule my court date over the phone?

No, you must appear in person at the municipal court office to reschedule your court date prior to the scheduled court date.

5. How do I find out how much my fine is?

Violations are on the Fine List by the statute in front of each violation on your citation. Please review the list of charges on the fine list or access your citation via the internet for the fine amount. If you need further assistance, call the court at 281-478-7238. Payment Options

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Parks & Recreation

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1. What sports are available for the youth of Deer Park?

There are numerous athletic opportunities for the youth of Deer Park to participate in. For a detailed list of the athletic offerings visit the Youth Sports section of our website.

2. How can I volunteer with the Art Park Players?

The Art Park Players offer many opportunities to get involved. Whether it is on stage, helping with costumes, or even building sets there is a place for everyone.

Volunteer with the Art Park Players

3. How can I purchase tickets to an Art Park Players performance?

Tickets for the Art Park Players performances may be purchased through the box office at 281-794-2448.

Art Park Players Box Office

4. How can I register my child for the A.S.A.P. Program?

The A.S.A.P. Program has limited availability. To find out if space is available or to be added to the wait list please contact us at 281-478-2050.

5. What schools does the A.S.A.P. Program service?

The A.S.A.P. Program services 6 schools in the Deer Park Independent School District. Deer Park Junior High, Bonnette Junior High, Deer Park Elementary, San Jacinto Elementary, Carpenter Elementary, and Dabbs Elementary.

6. How do I schedule required community service with the Parks and Recreation Department?

You can schedule community service time by contacting our Park Operations division at 281-478-7258.

7. Do I have to be a Deer Park Resident to participate in programs?

Residency is not required to participate in the Parks and Recreation programs. We welcome any and all to come enjoy our programs and services.

8. Does the Parks and Recreation Department have facilities available to rent?

The Parks and Recreation Department has multiple facilities that are available for rental. For details about those facilities please see the building rental brochure.

9. What is the Adopt-A-Spot Program?

Adopt-A-Spot was developed to allow the citizens of Deer Park to be more involved with the parks system. You can view more information about Adopt-A-Spot and how to get involved by visiting the Adopt-A-Spot website. Adopt-A-Spot Website

10. Are the fields at the Adult Softball Complex available for rent?

Yes. The fields are available to rent on nights when the City doesn't have league play in progress. You must call one week in advance to reserve the field you'd like. 281-478-2050

11. Can I sign up as an individual to play on a softball/ flag football team?

No. You must have a team to register. However, we would be more than happy to add your name to a waiting list to be sent to registered teams once the leagues get going. For questions, please call 281-478-2065

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Police Community Services

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1. How do I sign up for the Police Ride Along Program?

Ride along applications and information can be obtained from Administration Office at 281-930-2100. Ride Along Program

2. What is the Shepherd's Program and how do I sign up to participate?

The program is designed to collect information needed to issue a "Silver Alert" in advance of an Alzheimer's or Dementia patient wandering away from home. Pamphlets and the necessary paperwork are available 24 hours a day in the Police Department lobby. Shepherd's Program

3. What is the "Are You Ok?" Program and how do I sign up to participate

The program was developed to check on the welfare of the senior and/or disabled citizens within our community. The program facilitator is Sergeant Franklin Hart who can be reached at 281-930-2158. Are You Ok? Program

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Police Records

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1. Once I submit my request in writing how long will it take for me to receive a copy of what I ask for?

All requests are handled as promptly as possible. Most requests take about 5-15 minutes; however, if what you request will take us a few days to complete, you will receive an approximate date to expect your copies and/or a response within ten business days. Local background letters require the chief of police signature; therefore, the letters are not normally completed that same day.

2. I was involved in an auto accident, how long do I have to wait to request a copy of the accident report?

It is suggested you request a copy of an accident report as soon as possible so that we may notify you once it becomes available to our Records Unit. Accident reports are (in most cases) completed within 3-5 working days. In order for you to receive a copy of an accident report you must provide at least two of the following:

• Date of accident
• Location of accident
• Name(s) of individual(s) involved

3. I do not have the case number, what do I need to include in my request?

You do not have to provide a case number. Simply describe in writing the type of record you need, and anything that can help us find the specific record, such as date and type of offense, the address of the offense, individuals involved, names of investigating officers, etc. Also, provide your contact information (your mailing address and telephone number preferred).

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Public Works

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1. What day do you spray for mosquitoes?

Nothing takes the fun out of an evening barbecue outdoors like a bunch of bloodthirsty mosquitoes. During the mosquito season the Public Works Department sprays on a regular basis. Visit our webpage to view our spraying schedule. 

2. What should I do if I experience sewer problems?

Before you call a plumber, always give the Public Works Department a call. We will send our sewer maintenance crew out to check the sewer main. It is possible the problem could be a blockage in the sewers main line. If that is the case our crews will clear the line and alleviate the problem therefore saving you the cost of hiring a plumber. Give us a call and let us check it out. If the sewer problem is on the cities side we will fix the problem. If the problem is on the homeowners side we will notify you and inform you that, yes, you need to call a plumber. Give us a call first at 281-478-7270.

3. How do I go about getting a culvert installed in the open ditch in my front yard?

Fill out the Culvert Request Form and submit it to the public works department. After your information is reviewed by the Engineering Department you will be contacted with information concerning what size culvert you need to purchased. Please do not purchase any culvert material until after we contact you. After the culvert material has been purchased and delivered at your home, contact the Public Works Department and a work order will be issued for our Street Maintenance crew to install the culvert at no charge to the resident. Start by filling out the Culvert Request Form (PDF).

4. How do I dispose of old appliances?

Old appliances should be placed at your street curb on your second scheduled trash day. For example if your trash is picked up on Mondays and Thursdays you would set the appliance out on Thursday.

Be sure to secure doors on refrigerators, freezers, stoves, etc. to prevent children from getting inside. Either remove the doors completely or secure with duct tape or rope.

5. How do I report a street light outage or other street light issue.

Street light outages and other issues should be reported to CenterPoint. For easier access use their online portal.

6. Who do I call regarding speed hump request?

The City of Deer Park no longer installs speed humps on any street within the city. Though some streets in town do have existing speed humps, since there installation it has come to our attention that the speed humps prevented our street sweeper from being able to clean the street. It was also noticed that the speed humps could interfere with drainage during rain storms. Therefore we are no longer installing new speed humps.

If you are having problems with vehicles speeding down your street you should contact the police department (281-479-1511) and ask if they can patrol the area more often.

7. Do I need a permit to add on to my house?

Yes, any home addition will require permits. Please visit our permit page for more information.

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Public Works - Building Department

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1. Where do I go to obtain a building permit?

Come into the Public Works office inside City Hall, or call 281-478-7270, we will be happy to help you.

2. Do I have to pull a permit to perform electrical work at my home?

Deer Park's Code of Ordinances does not allow a homeowner to perform their own electrical work. A registered electrician must pull the permit and perform the work. Even simple work such as installing new outlets will require a permit. This is to ensure that things are performed according to the correct electrical codes and to ensure your families safety. Contact the public works office for more information at 281-478-7270.

3. Do I need to pull a permit to do plumbing work at my home?

Yes a permit will always be necessary, although we recommend that a licensed plumber do the work for you, homeowners are allowed to pull their own permits and perform their own work. Visit our permit page for more information.

more information.

4. What do I need to bring in with me when I pull a building permit?

When pulling any type of building permit (except for interior remodel) you will need to bring in the site survey of your property. Your site survey can be found with the closing papers of your house. In the event you can't find your site survey, in most cases, a drawing (made to scale) that shows your property lines, dimensions, easements, as well as driveways and buildings can be submitted.. Our building official will need the site survey, or drawing, to verify that no easements or building lines are being encroached and that all codes will be met.

5. What are the requirements for a storage building / shed?

Storage buildings should be a minimum of 3-foot from any property line with a maximum height of 15-foot from natural ground.  Please call 281-478-7270 for more information. 

Read more....

6. What are the requirements for building a fence?

All fences and masonry walls constructed in residential or commercial districts shall be constructed so that the top portion of the fence or wall maintains a level or uniform elevation not to exceed a height of 6-1/2' at the highest point of ground elevation.  Please call 281-478-7270 for more information. 

Read more...

7. Do I need a permit to add on to my house?

Yes, any home addition will require permits. Please visit our permit page for more information, you can also call 281-478-7270.

more information.

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Public Works - Code Enforcement

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1. How do I request Code Enforcement Action or a suspected violation complaint with the City?

In emergency situations involving activities which must be stopped immediately to prevent irreparable harm, please contact Development Services during office hours or the police (911). On evenings, weekends, and holidays dial 911. For non-emergencies, during regular business hours, contact the Code Enforcement Officers at 281-478-7270 or 281-478-7254. You will need to provide us with the address of the alleged violation and have a clear description of the alleged violation.

"Report a Concern" link.

2. How many dogs or cats are allowed at one residence?

A total of 3 cats and dogs are allowed for each single residence. That could be two cats and one dog, or two dogs and one cat or any combination thereof, but no more than a total of three are allowed.

3. My neighbor refuses to mow or take care of their yard, what can I do?

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

"Report a Concern" link.

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Public Works - Comprehensive Update

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1. What is a Comprehensive Plan?

A Comprehensive Plan is a written document formally adopted by the local legislature that contains goals, objectives, and strategies for the future development and conservation of the community. A Comprehensive Plan is a road map that guides a municipality's decision related to its future growth and development. It expresses the vision, goals, strategies, and policies of a city.

2. What is the purpose of the Plan?

The purpose of the Comprehensive Plan is to function as a general policy guide for future development. It should be used in conjunction with other land use planning tools such as site development, subdivision and zoning ordinances. The Comprehensive Plan should be used by appointed and elected officials and City Staff as a guide to all major decisions affecting growth and development with the City of Deer Park.

3. Why should I get involved?

The Comp Plan is a basically a 20 year plan, in such, the changes to Deer Park won't happen over night. Some changes could take up to 20 years to make happen, we are just setting out the plan of how we hope Deer Park will be one day. More parks, walking trails, landscaping along Center Street, moving utility lines, etc. But this is a great way for you to have a voice in how the future of Deer Park will be for future generations, including your children and grandchildren. Maybe you plan to retire and live in Deer Park for the rest of your life? If so then you should have a voice in what you want that future to look like. It is beneficial to the City, as a whole, to have citizens involved in this process.

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Public Works - Sidewalk Maintenance

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1. How do I report a broken sidewalk?

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

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Public Works - Street & Drainage Maintenance

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1. How do I report a blocked storm drain?

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

2. How do I go about getting a culvert installed in the open ditch in my front yard?

Fill out the Culvert Request Form and submit it to the public works department. After your information is reviewed by the Engineering Department you will be contacted with information concerning what size culvert needs to purchased. Please do not purchase any culvert material until after we contact you. After the culvert material has been purchased and delivered at your home, contact the Public Works Department and a work order will be issued for our Street Maintenance crew to install the culvert at no charge to the resident. 

You can contact us at 281-478-7270.

Culvert Request Form

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Public Works - Water & Sewer Maintenance

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1. Who do I call for a water leak?

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

2. Where does our drinking water come from?

Deer Park gets surface water from Trinity River via Lake Livingston. This water is purchased from the City of Houston through the Coastal Water Authority. The City of Houston provides an assessment bimonthly of the water that comes from the reservoir, located north of Lynchburg Landing. The water quality assessment aids in planning the proper treatment of the water. Besides surface water, the City of Deer Park maintains three wells on standby. These wells could be used on an emergency basis if the raw water supply should be interrupted for any reason. These wells draw water from the Gulf Coast Aquifer.

3. What should I do if I experience sewer problems?

Before you call a plumber, always give the Public Works Department a call. We will send our sewer maintenance crew out to check the sewer main. It is possible the problem could be a blockage in the sewers main line. If that is the case our crews will clear the line and alleviate the problem therefore saving you the cost of hiring a plumber. Give us a call and let us check it out. If the sewer problem is on the cities side we will fix the problem. If the problem is on the homeowners side we will notify you and inform you that, yes, you need to call a plumber. 

Call 281-478-7270 during business hours and 281-479-1511 for after hours emergencies.

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Registered Sex Offenders

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1. What is Megan's Law and What does it mean for you?

Megan's Law was enacted on May 17th, 1996. Megan's Law mandates that a county be notified of child offenders residing there and residents have access to that information.

On Friday July 29, 1994, 7-year old Megan Nicole Kanka disappeared. With the promise of a puppy, her neighbor lured her into his home where he raped, strangled, and suffocated her. Her body was stuffed into a plastic toy chest and dumped in a nearby park. Megan had been killed by a two-time convicted child offender who lived across the street from the Kanka home and was sharing his house with two other convicted sex offenders he met in prison.

This brutal attack is what prompted the first local state legislation and what is attributed for the federal involvement in creating the law now referred to as Megan's Law. This legislation was a landmark event and was a great move forward toward securing the protection of our children.

2. Do all people convicted of a sex offense have to register?

Only offenders who were convicted after 1970 and were still under some type of supervision on September 1, 1997. Many people convicted of sex crimes before this date do not have to register. Judges may exempt some if the law allows.

3. What restrictions do sex offenders have?

Offenders only have restrictions if they are under supervision (probation or parole). These are conditions set by the court or parole board and may restrict where they can live, work, and who they may have contact with. These conditions may vary by each individual offender.

4. What is the difference between probation and parole?

Probation is when a person has been convicted of a crime but is not sent to prison (TDCJ). They have a probation officer that makes sure they are abiding by the rules the Judge stipulated to them. If a person cannot abide by these conditions then the judge will revoke the probation and send them to prison. Parole is when a person has been convicted of a crime and goes to prison (TDCJ). A parole officer supervises offender and makes sure they abide by the rules the parole board has stipulated. If offender does not abide by the rules they can be sent back to prison.

5. Can sex offenders live anywhere?

If the offender is under supervision their residence must be approved by the supervising officer. If they are not under supervision they must comply with the Deer Park City Ordinance pertaining to Sex Offender Registration.

6. Can they go to school grounds, parks, or community centers?

If under probation supervision they will have child safety zones stating they cannot go within a certain distance of school grounds, parks, or other places children gather. Offenders under parole will have some conditions on them. All conditions vary by each individual offender.

7. Do sex offenders have to post signs at their homes?

Some offenders have to put signs on their homes if the court has ordered them to do so. This condition of supervision is very limited. Most offenders do not have signs.

8. How often do sex offenders have to register?

Most offenders have to register once a year and this is around their birth date. If an offender has two convictions of a violent offense they have to register every 90 days.

9. Is it a crime for an offender to not live where they are registered?

Yes. It is a felony for an offender to be living someplace other than where they say they are living.

10. What information can I get on a sex offender?

You may get all public information on them. This is a picture, full name, age, gender, DOB, street address, city, state, zip code, victim sex and age, shoe size, and supervision status. Also a brief description of the crime committed.

11. Are schools notified of sex offenders?

If the victim of the offender was under 17 years of age then a notice is sent to schools in the area where offender lives.

12. Will the Deer Park Police Department come out and talk to groups about sex offenders and child abuse?

Yes, you just have to call and request someone to come out.

13. How many sex offenders live in Harris County?

This number changes on a daily basis, however, Harris County does have the largest numbers of sex offenders in the state.

14. Can I search for sex offenders online?

Yes, the Texas Department of Public Safety has a website you can search free of charge.

15. Do sex offenders have to register in other states?

Each state is different but all 50 states have some type of sex offender registration law. A good source to find out about other states is the Klass Kids Foundation.

16. Isn't someone supposed to let us know when a sex offender moves in?

If a sex offender has a high-risk level the Department of Public Safety is to mail out post cards to the community he has moved to.

17. What does the risk level mean?

Offenders convicted after September 1, 1999 are given a Static 99 test. This is a simple test about the offender's criminal history and refers to the crime committed. The offender will be given a high, moderate or low risk assignment. This level is used for public notification purposes only.

18. If a sex offender has a low risk does that mean they are not too dangerous?

No. A test cannot tell us for sure if a sex offender will offend again. It is known sex offenders do have a high recidivism rate. There is no real way to tell if an offender will offend again.

19. Do some offenders get away with not registering?

Some offenders are not required to register by law because of when they committed their offense. Judges exempts some sex offenders from registration, however the law is very specific on whom a judge can exempt from registration.

20. Do we (civilians) have the right to print out flyers from the DPS website of sex offenders and pass them out in the community?

There is no criminal law saying you cannot put out public information on sex offenders. We do not recommend this action. Our recommendation is to invite out the police agency that registers the offender and have a community meeting so correct information can be given out.

21. Do sex offenders have rights?

Yes offenders have rights.

22. Can we report a sex offender that is acting suspicious?

Yes, you may report him to your local law enforcement agency.

23. Can sex offenders live with children?

If the offender is under supervision they will most likely have restrictions about being around children under 17. Each offender's conditions are set to their needs.

24. Do juveniles adjudicated of a sexual crime have to register as a sex offender?

Maybe. A judge can exempt juveniles adjudicated for a sex crime from registration. A juvenile judge can make an offender register as an adult sex offender would. They can have them register with law enforcement and registration is not public information, or they can exempt them from registration all together.

25. How long does a sex offender have to register?

If he was convicted of a sexually violent offense they will register for the rest of their life. If it was for a non-sexually violent offense they will register for the duration of their supervision plus 10 years. Juveniles adjudicated for any sex crime will register for ten years past their supervision.

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Tax Office and Utility Billing

Show All Answers

1. Does the city provide electronic delivery of utility bills?

The city does offer e-statement billing through email for utility bills. You can request email billing upon starting new service or anytime by emailing us or request to be setup online at the city's website.

2. What are the requirements for starting new utility service?

To start new utility service you will need to fill out an application and have a valid form of identification such as a driver’s license, a state ID, a passport, a TWIC card, or a Federal ID if a business. There is a $125 deposit for residential service and a commercial deposit based on the type of business being set up, the deposit varies from $125 to $1,000 or more.

The deposit can be waived for residential service only as long as the customer can provide evidence from their previous water utility that they had water service in the past 12 months without any late fees. Bring the application and ID with the deposit to the Water Department in city hall 710 E San Augustine St during working hours 8 a.m. to 5 p.m. Monday through Friday. If you need further assistance, please call the Water Department at 281-478-7221.

3. Does the city offer a property tax homestead exemption?

The City offer a 20% homestead exemption

For example a house valued at $120,000 with a homestead exemption would be taxed as follows:
120,000 x .20 = 24,000
120,000 - 24,000 = 96,000
96,000 x .7200/100 = $691.20

4. Where can I pay my property taxes?

• You can pay inside City Hall at the Collections Department counter 710 E. San Augustine St. during working hours 8 a.m. to 5 p.m. Monday through Friday.
• You can pay at the drive-through at City Hall during working hours Monday through Friday 8 a.m. to 5 p.m. 710 E. San Augustine St or at the payment drop box 24 hours a day seven days a week.
• You can pay by mail at the following mailing address.
  City of Deer Park - Collections
  P.O. Box 700
  Deer Park TX 77536
• You can pay online at the city's website.

5. When are property taxes due?

Most property taxes are due by January 31.

6. When is my bill due?

All utility bills are due on the 20th of each month

7. Where can I pay my city utility bill?

• You can pay inside City Hall at the Collections Department counter 710 E. San Augustine St. during working hours 8 a.m. to 5 p.m. Monday through Friday.
• You can pay at the drive-through at City Hall during working hours Monday through Friday 8:00 am to 5:00 pm 710 E. San Augustine St or at the payment drop box 24 hours a day seven days a week.
• You can pay by mail at the following mailing address.
  City of Deer Park - Collections
  PO Box 700
  Deer Park TX 77536
• You can pay on-line at the city's website.

8. How do I read my water meter or check for leaks?

How to Read Your Water Meter and Check for Leaks Check Your Meter Below are instructions on how to check your meter to find out how much water is going through the meter. Knowing the volume of water will help you determine the amount of water you are using or the possible size of a leak.

1. This test should be conducted for a 60 minute period, during which time no water is being used at your location.
2. Find your water meter, in some cases the meter is located in the backyard, but typically it is located in a covered box in the front of the house close to the sidewalk or street.
3. Write down the numbers indicated on the meter dial at the start of this test. Also notate the position of the sweep hand on the front of the meter.
4. Return to check the meter reading after 30 minutes have passed and again after 60 minutes.
5. If the numbers have not changed, it is probable that you do not have a leak in your water lines or perhaps the leak is intermediate.
6. If the numbers have changed without your using any water, you may have a leak. The meter readings work similar to the odometer on a car. To determine the amount of water going through the meter you can subtract the original numbers from the current reading to determine how many gallons have gone through the meter. The usual residential meter will show thousand gallons increments on the dial with the numbers that have a white background and hundreds to tens of gallons of water shown on the dial with a black background. The sweep hand on the meter is a ten gallon sweep, so every time the hand moves from one digit to the next one gallon of water has gone through the meter. The meter shown above indicates that 369,206.7 gallons of water have gone through the meter.
7. The most common culprit for water leaks are toilets. Hundreds to thousands of gallons of water can go down the drain from a running toilet over a month’s time. To check your toilet simply put a colored liquid (or leak detection tablets) in the top tank. Wait 30 minutes or so. If the color from the top tank appears in the bowl without your flushing the toilet you have water going down the drain.
8. If you need assistance in locating your meter or understanding how to read your water meter, you may call the Water Department at City Hall at 281-478-7221 or send an email to Customer Service.

9. When is my water meter read?

Your water meter is read monthly.

10. Does the city make adjustments for leaks or filling pools?

The City does make leak adjustments on the excess sewer amount charged in some cases. When requesting a leak adjustment you will need to provide a receipt showing that the repairs have been done and were done in a timely manner.

You may also request a pool fill sewer adjustment when filling your pool for the first time or filling your pool after repairing a pool leak. For a pool fill adjustment we require a receipt from the purchase of the pool or repair and a letter or evidence from the pool company stating the capacity of the pool in gallons.

11. When is garbage picked up?

Garbage pickup has two schedules.

• Mondays and Thursdays (residents closer to Highway 225)
• Tuesday and Fridays (residents closer to Spencer)
• Heavy Trash pickup starts every Wednesday.

You can call the Collections Office at 281-478-7221 for specific information on when your garbage is scheduled for pickup. You can call Public Works for questions dealing with what can be thrown away in the garbage, heavy trash pickup, or questions dealing with recycling at 281-478-7252.

12. Where can I purchase garbage bags?

You can purchase garbage bags for garbage pickup at any store that sells garbage bags. You can also purchase garbage bags at city hall in the Utility Department for $21.55 per box, ID required.

13. Does the city offer automatic draft to pay my utility bill? if so, how do i sign up?

The city does offer ACH bank draft so that a customer can automatically have their utility bill paid from their checking account. The accounts which are setup for automatic draft will still receive a statement with wording on the statement to indicate that the account is set to be paid by draft.

The bank draft accounts are drafted on the 20th of each month. To set up your account for automatic draft simply fill out the draft request form and include a voided check or banking information sufficient to set up the draft.

14. Does the city accept credit card payments? Are the payments accepted online or by phone?

The city accepts VISA, Master Card, and American Express. The City does not accept Discover Card for utility payments. You can pay at the Collections Department in City Hall or at the City Hall drive-through during working hours, or online at the City's website. The City does not accept payments over the phone.

15. What is the city's property tax rate?

For a complete ten year history of the City's adopted tax rate go to the Tax Department's webpage.

16. Does the city offer an over 65 or disability exemption?

The city offers a $50,000 exemption off the value for granted over 65 and disability exemptions. For example a house valued at $120,000 with a homestead exemption and over 65 or disability exemption would be taxed as follows.

1. $120,000 x $.20 = $24,000
2. $120,000 - $24,000 = $96,000
3. $96,000 - $50,000 = $46,000
4. $46,000 x $.7200 / $100 = $331.20

The city also has a tax ceiling in effect which places a cap on what a resident who has an over 65 or disability exemption will pay for property taxes.

17. Where do I get more information on the value being assessed on my house or information on exemptions?

The Harris County Appraisal District (HCAD) is responsible for determining the value and exemptions granted of all properties on the City's tax roll. For specific questions about your property appraisal or exemptions, please contact HCAD at 713-957-7800 or on HCAD's website
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Tourism

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1. What kinds of attractions can I see in Deer Park?

There are several area attractions you can see when visiting our area. For more information, check out our Local and Area-Wide Attractions Guide (PDF). 

2. Does Deer Park have a Visitors Center?

Yes, Deer Park has a Visitors Center and we welcome you to stop by on your arrival. Our Visitors Center is located at 203 Ivy Avenue in Suite 606 of the Economic Alliance Building! Our friendly staff is available every weekday from 8:30 a.m. to 12:30 p.m. to answer questions about the City, provide directions and offer a variety of materials to help you make the most of your visit. 

Call and leave us a voicemail anytime at 832-780-0973 if you have specific questions or if you would like a brochure about our city mailed to you, free of charge!

3. Do I have to be a Deer Park Resident to participate in programs?

Residency is not required to participate in the Parks and Recreation programs. We welcome any and all to come enjoy our programs and services.